David Hotchkiss - Stittsville, ON
Dear Mr. Simpson, and Mr. Hull,
I wanted to tell you about my recent experience at Total Battery on Iber Road. I walked in and was pleasantly greeted by a young man who I later learned was Kevin Jensen. At that time I was looking for a solution for my boat which holds three batteries a 24 V system and a 12 V system. As a customer I must say in Canada it's rare to find sales personal who provide good knowledgeable service. I have found getting service is difficult but going above and beyond the call is an even rarer occurrence but when people put their best efforts forward it is greatly appreciated. Kevin went above and beyond the call I was extremely impressed with his product knowledge and professionalism. As my needs were very specific and exact I brought an electrical engineer with me and we visited with Kevin on three separate occasions before I made my purchase and Kevin endeavored to answer every specific question we had with preciseness and complete confidence in your company's products. I was so impressed with Kevin and his service and the knowledge that he has in your products that I immediately sent emails out to Vancouver Winnipeg and other friends across Ontario explaining about the success I had a Total Battery!
My friend Doug who's the electrical engineer was so impressed with Kevin that he immediately went back and bought two expensive batteries for himself as well.
I suggest Kevin is a great role model for your other employees and having more employees like Kevin I can imagine would only bolster your business. I want to let you both know that I will be back to Total Battery time and time again for my battery needs and I will be bringing my friends and our company business needs to Total Battery.
Every time I go in I'll be looking forward to chatting with Kevin and purchasing your products.
I trust you will let Kevin know how much I appreciated his help!
Doug McLean - Ottawa, ON
I just want to voice my appreciation with the outstanding service I received recently. Last Thursday I was searching the web to find a replacement battery in Ottawa for my Panasonic camcorder. I found one at an Ottawa camera store but the price was outrageous. I figured I would try Total Battery on Newmarket and gave them a call. I talked to Dan and he told me that he had one listed but none in stock. I mentioned that I really needed one and asked if there was another source nearby. He said he would check his sources and get back to me. About 10 or 15 minutes later I got a call, totally unexpected, and it was Dan. He said he had found one and it could be at the store the next day. I was amazed that someone would go out of their way to source a 40 dollar battery let alone be able to get it there so quickly. You just don't see service like that anymore. I not only got the battery I wanted but I could have bought three for the same price the other store wanted for one.
At any rate, Kudos to Dan and Total Battery. I can say that I will be a dedicated customer and will spread the word.
Sincerely Doug McLean
Michael O'Byrne - Ottawa, ON
Just a quick email to tell you how happy I was with the service from your store on my first visit. Kyle was very knowledgeable about your products and extremely helpful in solving my battery problem.
I'm only sorry I have not found your store before! I've already recommended you to a couple of friends and will certainly continue to do that.
Thanks for the great service,
Denise - Barrie, ON
My name is Denise, on Saturday March 22 I went out looking for a cordless phone battery , I searched all over the place and could not find anything anywhere! I stumbled across your store in Barrie and spoke with a very nice young man named Cody, he started searching and could not come up with anything in his searches but was determined to make sure I got a battery. He took my name and number and I continued on my search, to my surprise Cody called me not 15 minutes after and said he had found it and would order it! You just don’t find customer service like this anymore thank you very much to Cody and Total Battery for all their effort. You have a great store and very pleasant staff.
Randy Noseworthy - Nepean, ON
I was going to call your Manager and advise him/her of the great service I received from you today when I looked at your card and realized you were the manager. I would like to thank you for your professionalism and customer service today. I don't know your boss, but I ask if you could forward this Email to them from me. I have tried several places to locate this type of fuze as well as the Mechanic that's looking after our Truck and we had no such luck. I know that you're busy, but taking the time out to call many different businesses to locate this item for me is greatly appreciated and not to mention the help with our purchase of Three Batteries (invoice # N53602) from your store.
Thanks Ernesto, I will definitely recommend your store to anybody. Keep up the good work.
Wally Mick - Pembroke, ON
Doing business with you Kyle was very satisfying and I would recommend your store anytime. Thank you for your good customer service.
A very satisfied customer.
Jan - Stittsville, ON
Today I had upmost positive experinece when buying my car battery from you.
Nick Labelle is a star employee: knowledgeable, exact, funny, personal.
Way to go, Nick!
Joseph M Killmartin - Stittsville, ON
Good morning Mr. Simpson, in follow up to the last email below regarding Nick Labelle.
It has been a year and again I can tell you Nick has looked after our interest with a very professional attitude and we are very pleased.
When I met Nick several years ago as a new Total Battery rep replacing Barry Tulk, Nick has continued to work hard to ensure we have what we need and he has been there for support along the way when there were questions or concerns.
Over the course of a year we deal with many vendors for various reasons, and honestly I don’t usually write any comments. However Nicks efforts and work ethics stand out and I truly think that needs to be passed along.
Mike Langlois - Stittsville, ON
I purchased the PC680 from your store in Stittsville thanks for your estimate. Great store and fantastic staff. Will shop there again and will definitely tell everyone I know.
Jackie - Stittsville, ON
I just wanted to take a moment to say how impressed I am with the staff at your Iber Road location in Stittsville.
I have had cause to call the store each morning for the last 3 days, and drop in the past 2 evenings. I have dealt with both Nick and Dan, and found them VERY friendly, helpful and customer focused. They are GREAT representatives of your company!
I will definitely be recommending Total Battery in Stittsville in the future.
Wayne Rostad - Stittsville, ON
Hello Total Battery---
I just had a wonderful experience dealing with your Stittsville outlet. Manager, Nick LaBelle, and service representative, Dan Humber, were most helpful and accommodating in attending to my battery needs. I found them to be most knowledgeable and both afforded me their undivided attention. Needless to say, that alone, gave me great comfort to consider Total Battery as my dealer of choice, ongoing, in assembling my battery needs for a fairly substantial off-grid system that I will be installing this summer. I am confident that Nick will help guide me in the right direction as decisions are made on battery type and battery bank sizing. I am looking forward to working with him.
I just wanted you to know that you have a couple of good guys hard at work, making customers like me, believe in Total Battery. Thanks again for the great service.
Musician & Former Host of CBC's On The Road Again
Gordon M - Petawawa, ON
A note about the Excellent service received in Pembroke store.. bend over backwards to satisfy the customer.
Enjoy going to the store and I must single out on this occasion Kyle K, Absolutely made my day when looking for a Pelican cooler.
Thanks Kyle much appreciated
Adam - Ottawa, ON
I just wanted to pass along an "Atta Boy" to Corey at the Newmarket st store. I have been in your store a few times and each time I am impressed with the fantastic customer service. Corey is exceptional. His product knowledge is terrific and his demeanor with the customer is great.
Please pass on my pleasant experience to both Corey and his superiors.
Gary Ross - Barrie, ON
Thank you for your diligence in sorting this out. Great customer service.
Ann Odgers-Sherring - Nepean, ON
My husband brought me to your store yesterday and bought a Pelican 2360 flashlight. You did not have a holster in stock that fits it. We were served by Kyle Hummerston.
Regarding Kyle, you have a very valuable employee there. Kyle was extremely helpful, knowledgeable and personable. I didn't realize the savings by buying regular batteries in your store (apparently my husband did as he has shopped there before) but do now thanks to Kyle. I will come to your store when I need batteries and will make a point of coming on weekends when Kyle works. It was a very pleasant experience.
Anonymous Customer - Nepean, ON
I would like to take the time to thank you very much for the fast and professional and efficient services you have provided our unit over last two years , it is very much appreciated and it is reassuring to know that we can get products from you on short demand to meet our operational requirement.
Again thank you on behalf of everybody from my unit.
Marilyn S. Southall - Nepean, ON
This is just a brief note to tell you about the excellent service I received from Kyle and Travis on May 14th. On that day, I purchased 2 UPG Brand UB12180 T4 batteries which would serve to replace the 2 batteries of this type which were then in my Home lite cordless power mower. My husband had not removed them last winter for storage, being very ill at the time. I had purchased the mower at Home Depot, but of course they no longer had parts nor service for this piece of equipment. After calling around to find replacement batteries, I found your company offering them for sale. I no longer had to go the Home Depot store in Massena, NY to buy replacements.
Furthermore Kyle and Travis were so nice to help me with installation of the new batteries at what I consider to be a reasonable and modest charge.
Bravo Kyle and Travis. Thank you for the excellent service Mr. Hernandez. These 2 young men and you are excellent representatives of your business.
If I need batteries again, I know where to go!
Marilyn S. Southall
Mike Norman - Nepean, ON
Just a brief note to say that the service I got on Saturday at your store in Nepean was superior to anything I have experienced in purchasing batteries
David Ness sold me a $150.00 battery and provide fantastic service, he took my old battery out of the case and took off the terminals and then installed them on my new battery.
He then carried the new battery to my car
He did all of this in a happy, pleasant manner that made shopping there so satisfying, I will return for all my battery needs
Thank you for hiring such pleasant, contentious employees, Mr Ness is an asset to your business
Diane Mathieson - Stittsville, ON
I just wanted to say that I really appreciated the fast and efficient service that I received at your Iber road location in Stittsville.
As quoted and in stock. Not more than 3 minutes in and out. I hadn’t realised that you were located there or exactly how much stock you carried.
I will certain recommend your store.
Thank you again for making my life that much easier.
Gilbert - Ottawa, ON
writing to say that Mr David Jodoin of the Ottawa store on Newmarket st has gone above and beyond to help me out even though he did not have to!! I got a battery(Odessey PC680) for my motorcycle a few years back and the warranty was for 2 years. The battery did not even last one year but that us beside the point as I managed by carrying a booster pack at all times on the bike. 2 years minus 1 month after the purchase I went back to the store and they informed that the battery was still under warranty and they would check it out. It checked out bad so it was replaced at no cost to me and they added that the warranty was over regardless of the fact that I had just gotten a new battery. This time the battery did not even last the summer. It did great on my trip to the Maritimes! Got back, bike was parked for 3 weeks and when I tried to start it the battery was dead!! Started the bike with a boost, went for a ride on the highway about 2 hrs I guess; thought that would charge up the battery again. No go! Battery would not take a charge from my house charger either. @ weeks ago I wnt to the store with the battery and told David about the problem and he said to leave the battery there and he would check it out. Went back today and he had managed to recondition the battery and told me to always keep it above a certain voltage so it would not "die" again. No charge for that service at all and he answered all my questions and reiterated to keep it charged up over the winter.
Not sure if it is a policy of Total Battery or if Mr Jodoin took it upon himself to help out even after the warranty is over but I would like to be sure he is thanked by his superior(s) for offering outstanding service to a customer who really believed he would have to purchase yet another battery.
Thanks and Blessings to you Mr David Jodoin and to Total Battery for having great people on staff!!
Jeff Orman - Pembroke, ON
I am sure you get your share of complaints at this email, however mine should be the opposite.
I have come to your Pembroke location for car, phone and most recently lawn mower cells. I have always appreciated the honesty from your employees of the best advice on quality/price when considering replacements. On this occasion, Ray helped me at my request to load test some already charged batteries. I understand how it works but quickly explained what I didn't know and that these batteries (pb-acid) were not maintainable and the relative condition of each. I had size-matched in the store, bit Ray suggested exactly what was needed as options to me. I told him I was coming back and he offered to bring charge up to full until I arrived. He knew the price history and comforted my shock by mentioning that this model had previously been about twice the price. I should also mention that he was willing to make up a tie that I asked for ( i had forgot that i left at home when I had left the old cells). I even !mentioned to my 13 yr old son to take an example from Ray for when he'll go to work.
My career is that of a technical training and performance consultant. I am very attuned to customer service and effective efficient practice. Ray exemplifies a fine employee. Other than customer-employee relation I don't know Ray but thought he deserved this commendation.
Neil Harrington - Nepean, ON
Feedback... We visited the Nepean store today ( Saturday Jan 9th... 3pm ish )
The two guys that served us were awesome.. Really friendly.. laughed at our jokes... sold us a couple of items based on their strong recommendation.
I bet it's tough to be a battery sales person, but these two guys made the trip really enjoyable.. just wanted to pass on my praise.
Ps. my APC backup is now happy again and I'm sure my Daughter will enjoy her new storage battery for her phone... thanks again!!!
B. Young - Stittsville, ON
I just want to say how pleased I am with the service I received at your Stittsville location today. I had to return a cell phone battery and the gentleman (British accent) who served me was very kind and helpful.
Thanks for your great service.
Thank you very much for your help and also for your excellent, well-stocked shop!
Ronald Mostrey - Nepean, ON
Dear Mr. Hernandez,
I am writing today to advise you of my recent experience at Total Battery (Nepean).
I was having a problem with my Optima battery for my Prius. It was only 3 years and 4 months old.I was quite certain that there was a problem, as opposed to needing a new battery. As I entered the store I was promptly attended to with a friendly greeting from David Ness. We discussed my problem, he tested the battery and gave me some advice. He was clearly very knowledgeable about batteries and gained my complete confidence. Sir, I know good customer service when I see it. I know when a company has entrenched policies and practices that are client-centred, and I know when companies understand putting the “customer first” which enhances reputation and ultimately leads to a successful bottom line. I know a good employee when I see one – David is exceptional! The goodwill established by ensuring an environment where customers are tangibly and sincerely valued can not be overstated. Your company’s reputation is built customer by customer, day by day, and interaction by interaction. In my somewhat informed opinion, you have a star employees here! Although I did not need to purchase a new battery on this day, because of David’s service, I intend to be loyal customers for years to come, and will be sharing my experience with many.
I wish you great success! Please pass on my kindest regards to David
Ronald Mostrey, MBA
Gord Baldock - Nepean, ON
Kyle, This email is prompted by my most recent Total Battery purchases.(2 Fullriver DC batteries and 2 NOCO jump starters) You provided me excellent pre-sales advice, order & sales service, and a willingness to problem solve my unique connection requirement. Your service is patient, confident, knowledgeable and personable. You keep customer needs in mind to sell suitable Total Battery products and services. I did visit a couple of your competitors recently, and your service is clearly to Total Battery's advantage. I have no interest in checking them out again. You deserve thanks from both myself and Total Battery for great sales service and fostering customer loyalty. Keep it up.Gord Baldock
Janet Johnston - Nepean, ON
Thanks again for the fast, efficient and friendly service on my lawnmower battery today. I really appreciate your professionalism and expertise. I will certainly recommend Total Battery to my friends.
Robert Butler - Nepean, ON
Just a short note to thank you and your staff for the good service that I received from you at my last visit. I had batteries for my lawnmower but it turned out that my charger was also defective and the latter was only available from YARDWORKS. The charger was back order and would be in stock only in about a year from now. When I explained this to you I was granted a refund less a small restocking fee.
Again thank you for your understanding and I will certainly continue to use and recommend your services whenever the need might arise.
Geoffrey Garceau RCMP, (Ret.)
On this past Saturday night I ordered via email a deep cycle battery and a charger. A few minutes later
I received an email advising me that they would get back to me for the cost of shipping. They assured
me that nothing would be charged to my credit card prior to approving the shipping cost. First thing Monday
morning I received a email telling me that there would be a $40 surcharge for shipping these two items
and that if I accepted the additional cost, to click on a link to confirm the new Total amount.
Well they were right all the way, nothing was charged, got a reply back first thing Monday morning, and
they made me feel like I was a customer that had just bought $10,000.00 worth of batteries. My total
amount is around $400.00 and from now on when ever I need batteries, I'm certainly going to give them my full business.
Thank you Total battery for a job well done. Keep up the excellent customer service.
Geoffrey Garceau RCMP, (Ret.)
Chris Tremblay - Nepean, ON
A quick thank you for all the help this past Friday! I really appreciated
your patience and suggestions while walking me through my options for the
project I'm working on. I know it was the end of the day and you were
probably ready to close up shop... this makes your helpfulness all that
much more impressive.
I'll definitely be back and will recommend your services without hesitation.
Salem - Wood Contracting - Nepean, ON
Hey David i would like to thank you and also thank Kyle for hanging in there for me with the battery problem.
I got the job completed in time and thanks for the help.
Salem - Wood Contracting
James Smith - Stittsville, ON
Hi I am sending this email to make you aware of the customer service at your Stittsville Ontario location. I came in yesterday to resolve a problem with a battery that I purchased in Pembroke the previous week. From your manager Mr Bennett to the sale person. The treatment was A+++++. I wish all companies had employees that are this knowledgeable and helpful to resolve issues for there clients. I will be telling friends and family to purchase items here. You have earned a customer for life.
Thanks. James Smith
Pierre Cotton - Wood Contracting - Nepean, ON
I really appreciated the quick turn around you did for me on this battery
pack yesterday. My machine is working like new again.
Really nice to have found people that can do this type of work.
Have a nice day
Bryan Cole - Nepean, ON
To Whom It May Concern,
I would like mention the exceptional service I received from Dave a Total Battery. My father, an 84 year-old Korean war veteran, depends on his scooter to provide him with mobility and a sense of independence. So, when the the electrical system failed it was imperative to get it running as soon as possible. I bought a new charger and 2 new batteries, but, that didn't fix the problem. Dave replaced the charger and told me to bring the batteries in. He discovered one battery was at 7.4 volts, so he drained both batteries and then fully charged them. The charger now recognizes the batteries and my father is on the road again.
Thanks a lot for great service!
Thank you very much for your quick and prompt service of batteries to the base yesterday.
I called in the order in the morning and by the early afternoon I had the batteries.
Thank you again.
Howard Currier - Barrie, ON
Hello Mr. Simpson,
we recently communicated regarding four replacement 6 volt deep cycle batteries and you directed one of your employees to offer recommendations etc. I ended up travelling to Barrie on the weekend and picking up four 6 FS 230 batteries.
The purpose of this email is to firstly, thank you, but more importantly, you have an employee in your Barrie store who is truly impressive! Neil Mohamed treated our inquiry very promptly and professionally and was very helpful throughout this transaction. I was employed in the service industry for over 35 years and trained to spot individuals with outstanding potential and I believe that Neil is one of these individuals. No doubt part of this is as a result of mentoring on your behalf, so good for you.
The very best to you and the company.
Signed, a completely satisfied customer
Matthew Pineau - Nepean, ON
I just wanted to provide feedback concerning my visit to your Nepean location. It was near the end of the day on November the 11th.
I had purchased a one of your batteries from a friend of mine and it was not working. David said lets test it and see its status. He cleaned off the battery posts which were covered in junk, the battery was really weak for 15$ he refreshed the battery (charged it up and topped up the fluids).
I went to pick it up at noon the next day. Its now over performing. I couldn't be any more impressed with the service offered. I will definitely be returning for any of my future battery needs. (I have also referred people to your business.
Thank you for the great experience and please make sure that David Ness is acknowledged in some way. He is a great asset to your team.
Ron Moores - Nepean, ON
Hello Mr. Hernandez,
Just a note to provide you with some feedback…
Last Saturday, at the suggestion of one of your customers and a friend of mine (Greg MacGowan), I dropped by in search of a booster battery. I was served by Kyle who I found to be particularly helpful in my search and who I thought went the extra “yards”, as it were, to alleviate my concerns. For example, he tested my car battery and voltage regulator and made some helpful suggestions about how I might solve my problem of my battery discharging prematurely.
In the end, I purchased an “I Start Power Pack” which I hope will serve me well when I need it.
Codi Jeffreys - Nepean, ON
I've been meaning to do this sooner but I wanted to thank you and your staff for your amazing customer service a few weeks ago when I wandered in lost and alone with only a camera to my name and no idea if my camera wasn't working or if it was the battery which no one could check for me but you guys.
In all seriousness, you came to my rescue and were able to test the battery for me and save me the wondering and while it turns out it was my camera which was more expensive, at least I know and that is thanks to you guys.....thank you again for being so helpful and trust me, all my battery needs or any of my friends, I will send them your way.
Thanks again from a new satisfied customer,
First Female Morning Show
Jewel 98.5 Rad
Dave Stephens - Nepean, ON
David I am following up with you to extend my thank you for all the extra leg work that you did that you did not have to do. I am now able to follow up with the manufacturer for a re-call that they have on this equipment.
Not only good customer service but I saw you assisting your fellow worker when they were struggling with something on the computer. Total Battery needs to know how good your customer service and supervisory skills are. This keeps customer and I will pass on the work to anyone who you’re your services. Thanks for being so pleasant and positive, sure goes a long way.
Please forward this e-mail to you manager.
Safety Specialist, PLM